Study on Customer Service Excellence
The project aimed to gather insights from executives of public transport operators and authorities, who shared their views on how their organisations cultivated excellence in customer experience.
Study on Customer Service Excellence
UITP Asia-Pacific Centre for Transport Excellence (AP CTE) conducted 20 interviews with executives of public transport operators and authorities from around the world in 2017.
Executives were invited to share their views on what their organisations had been doing to cultivate excellence in customer experience.
We acknowledged the following organisations for their generous support of this project:
- Auckland Transport
- Beijing Mass Transit Railway
- Berliner Verkehrsbetriebe (BVG)
- Casa Tramway
- Concessao Metroviaria do Rio de Janeiro S.A.
- De Lijin
- East Japan Railway Company
- Keolis Downer Victoria – Yarra Trams
- Land Transport Authority of Singapore
- Metro De Santiago S.A.
- Metro Warszawskie Ltd
- MTR Corporation Ltd.
- Prasarana Malaysia Berhad
- Public Transport Victoria
- SMRT Corporation
- Société de Transport de Montréal
- Transdev Australasia
- Transdev Group
- Transport for London
- Via Quatro
Click below to watch the video compiling the best insights from the interviews.
Contact
Any enquiry, contact: [email protected]