Aigerim SARI
Introduction
Continuous improvement and digital transformation are key to achieving service excellence and operational efficiency in public transport.
Jointly organised by UITP Academy and Metro Istanbul, this programme introduces the DMAIC framework (Define–Measure–Analyse–Improve–Control) as a structured, data-driven methodology for process optimisation. It integrates principles from Lean, TPM, and Six Sigma, tailored to the realities of urban mobility.
Participants will also join a technical field visit to Metro Istanbul’s maintenance facilities and stations to observe Kaizen projects and continuous improvement initiatives in practice.
The course follows the standards of:
- ISO 13053-1 & 2: Quantitative Methods in Process Improvement — Six Sigma
- ISO 29990: Learning Services for Non-Formal Education and Training
What You Will Learn
By the end of the training, participants will be able to:
- Apply DMAIC methodology to identify performance issues.
- Problem solving methods like 5Why, Fishbone technics to solve problems.
- Use data and analytics to guide decisions and evaluate improvements.
- Design and implement sustainable improvement projects.
- Foster a culture of operational excellence supported by measurable outcomes.
- Integrate AI and digital tools for better process management.
- Align their work with ISO EN 13816, ISO 9001, ISO 10002, and ISO 13053 standards.
Who is it for?
- Managers, supervisors, and team leaders in operations, maintenance, planning, or quality.
- Process improvement specialists and data analysts.
- Quality and safety officers implementing ISO standards.
- Project managers and engineers involved in Lean or Six Sigma projects.
- Public authorities and regulators overseeing service contracts.
- Consultants and trainers in operational excellence.
Programme
* UITP reserves the right to make amendments to the programme or any related activity at its discretion.
Methodology
- Interactive sessions combining presentations, case studies, and workshops.
- Hands-on application of DMAIC through real-world case exercises.
- Peer exchange in group discussions to share best practices and challenges.
- On-site learning during the Metro Istanbul technical study tour.
UITP Training Programs and all related processes are certified for ISO 21001: 2018 – the standard for Educational organisations – Management systems for educational organisations.
What Material Do I Receive?
By attending this training, you will get:
- Presentations and training notes
- Certificate of Participation
How does it work?
This is a 3-day classroom course with presentations, case studies by trainers, discussions with the audience, and workshops.
Morning and afternoon sessions include coffee breaks and lunch breaks.
The course will be conducted in English.
Pricing
|
Until 13 February
|
From 14 February
|
Groups
4 or more persons
|
|
|---|---|---|---|
|
UITP Member |
€1,375 |
€1,850 |
€1,290 |
|
Non Members |
€1,775 |
€2,450 |
€1,690 |
|
€975 |
€1,375 |
€950 |
|
|
€1,225 |
€1,700 |
€1,150 |
Practical Information
Venue
Istanbul Metro Academy Centre (at Yenikapi Hub Station)
Aksaray Mahallesi, Gazi Mustafa Kemal Pasa Caddesi,
Yenikapi Metro Istasyonu Fatih/Istanbul
Accommodation
Crowne Plaza Harbiye 5* :
Bozkurt, Dolapdere Cd. No:161, 34375 Şişli/İstanbul
T: +90 (0212) 291 60 80
Point Hotel Taksim 5* :
Kocatepe, Topçu Cd. No:2, 34437 Beyoğlu/İstanbul
T: +90 (0212) 313 50 00
Radisson Blu Hotel Istanbul Ottomare 5*:
Kazlıçeşme, Abay Cd No: 223, 34020 Zeytinburnu/İstanbul
T: +90 (0212) 939 45 00
Radisson Hotel İstanbul Harbiye 4* :
Harbiye, Cumhuriyet Cd. No:46, 34367 Şişli/İstanbul
T: +90 (0212) 261 17 83
Novotel Zeytinburnu 4* :
Kazlıçeşme, Kennedy Cad. No:56, 34025 Zeytinburnu/İstanbul
T: +90 (0212) 414 36 00
Cvk Taksim Otel 4*:
Gümüşsuyu, Sıraselviler Cd. No:11, 34437 Beyoğlu/İstanbul
T: +90 (0212) 393 40 00
Taxim Hill Otel 4* :
Gümüşsuyu, Sıraselviler Cd. No:5, 34437 Beyoğlu/İstanbul
T: +90 (0212) 334 85 00
Travel
From Istanbul Airport (IST)
By Metro (Recommended for Speed & Reliability)
Take the M11 Metro Line from Istanbul Airport in the direction of Kağıthane.
At Kağıthane Station, transfer to the M7 Line towards Mecidiyeköy.
At Mecidiyeköy Station, transfer to the M2 Line towards Yenikapı.
Get off at Yenikapı Metro Station. The venue (Metro Akademi) is just a 5-minute walk within the Metro Station
Travel time: approx. 65–75 minutes.
By Airport Shuttle (Havaist)
Take the Havaist Shuttle directly to Yenikapı.
The shuttle stop is right next to Yenikapı Metro and Marmaray Stations, a short walk to the venue.
Travel time: approx. 45–60 minutes, depending on traffic.
By Taxi
A taxi from Istanbul Airport to Yenikapı takes about 40 minutes.
From Sabiha Gökçen Airport (SAW)
By Metro (Recommended)
From Sabiha Gökçen Airport, take the M4 Metro Line towards Kadıköy.
At Ayrılık Çeşmesi Station, transfer to the Marmaray Line.
Take Marmaray towards Halkalı and get off at Yenikapı Marmaray Station.
Follow the underground passage to Yenikapı Metro Station and walk to the venue (5 minutes) within the station.
Total travel time: approx. 65–80 minutes.
By Havabus Shuttle
Take the Havabus Shuttle to Taksim.
From Taksim Metro Station, take the M2 Line directly to Yenikapı.
Exit at Yenikapı Station and walk a few minutes to the venue.
Total travel time: approx. 70–90 minutes.
By Taxi
A taxi from Sabiha Gökçen Airport takes about 60 minutes.
Contact Us
Have a question about this training programme? Contact our team if you need any additional information on this event.
Organisers
UITP Academy
Register Now
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